Your returned product must include following:
1. Original packaging (manufacturer's box, Styrofoam, plastic bags, etc.)
2. Valid Return Merchandise Authorization (RMA) from TriniTrolley.com.
3. Original packing slip. Do not mail or dispose of the packing slip until you have examined and tested the product to your satisfaction.
4. The return must be complete and include all accessories (transformers, antennas, remote controls, batteries, software disks, etc.)
5. Manufacturer documentation (manuals, warranty cards, registration information, etc.)
6. The RMA number must not be written on the original manufacturer's packaging or box. Please write the RMA number on the label used to return the item or the brown shipping box. Items received with any writing on the original manufacturer's packaging or box will be refused and returned to you at your cost and without credit approval.
If the returned product does not match the abovementioned criteria, it will be rejected by our TriniTrolley.com Returns Warehouse and returned to you at your cost.
All returns will be collected by TriniTrolley.com. You are not allowed to drop off returned merchandise at any of our Warehouses. Consequently, if your returns criteria do not match any of these terms outlined below, any credit request will be denied, replacement orders will not be made, and you will be charged for all shipping to and from our Returns Warehouse that may be incurred by TriniTrolley.com.com. By requesting or shipping a return in violation of this policy you hereby agree to accept our shipment of the return back to you and to the payment of all shipping costs to and from our Returns Warehouse.
Basic Return Policy
Unless otherwise stated below, you have fourteen (14) days from the date your product/s invoice was generated (regardless of when you actually took delivery of the product) to download and complete a RMA form from the website or via email and get your product returned back to us. The product does not have to be back at our warehouse within fourteen (14) days, but it has to be in the possession of our delivery service (along with the valid RMA) within this timeframe. RMAs must be valid, unexpired and issued for the product being returned as you may no longer be able to return the product after the RMA has expired. An RMA expires in seven (7) days from the date it was issued. Only one RMA is issued per return. TRINITROLLEY.COM’S PHYSICAL PRODUCTS ARE GUARANTEED AGAINST MATERIAL DEFECTS FOR THIRTY (30) DAYS FROM THE DATE OF INVOICE. WE WILL COLLECT AND RETURN ANY DEFECTED PRODUCTS WITHIN THIS TIMEFRAME USING OUR DISTRIBUTION NETWORK.
If you are ineligible for an RMA, contact the manufacturer directly or check any applicable warranty that accompanies the product.
Except as provided for verified defective products, you will be responsible for all shipping charges for returns sent to our Returns Warehouse.
All products are subject to a fifteen per cent (15%) restocking fee (except where prohibited by law) if returned opened or in a non-factory sealed box, provided that there is no restocking fee for defective products (see Special Returns Policy for Defective Products below).
Upon our acceptance of the merchandise in new condition and in strict conformance with the basic criteria and basic returns policy, the purchase price will be credited to the credit card used for the original purchase if a refund is required.
Please allow up to seven (7) days from shipment for your return to arrive at our Returns Warehouse. Your return will be processed within 5-7 business days (excluding Saturdays, Sundays, and holidays) after receipt of the item.
The risk of loss for the product being returned shall be with you at all times during the shipment of such product to the returns center and with respect to any shipments from the returns center back to you, the original distributor or manufacturer, or any buyer through the liquidation process. Title to the product being returned will remain with you at all times and transfer from you to the original distributor, or a third party in the case of a liquidation of the return, only upon receipt of the products by such distributors or buyers.
Defective products can only be returned in exchange for the exact same product, or at the sole discretion of TriniTrolley.com, the purchase price will be credited to the credit card used for the original purchase (for example through the original payment method such as 2checkout) or full refund by cheque or cash if payment was made via debit card or credit card if payment was made on delivery. Defective products may only be returned within thirty (30) days of the date your invoice was generated (regardless of when you actually took delivery of the product).
TriniTrolley.com in its sole and absolute discretion shall be the sole adjudicator as to whether a product is in fact defective. Once your return is processed, and is verified to meet the basic criteria above and to be defective, you will be fully reimbursed. The length of time for shipment of the replacement product is dependent on product availability from the manufacturer or supplier.
In the event that the returned product is verified to be defective, we will reimburse you for your original shipping expenses.
* Please see our Terms and Conditions for more information.