Conditions of Use
PLEASE READ CAREFULLY
Welcome to TriniTrolley.com. If you visit or shop at TriniTrolley.com, you agree to be bound by these Terms and Conditions of Use. This Terms and Conditions of Use Agreement (“Conditions of Use”) applies to the use of the TriniTrolley.com website located at http://www.trinitrolley.com (“the website”). The website (“TriniTrolley.com”) is the property of Trini Trolley Limited. References to TriniTrolley.com herein refer to Trini Trolley Limited or its affiliates, subsidiaries and designees as deemed appropriate by Trini Trolley Limited.
Before making any purchase/s, you must create a customer account (“My Account”) or enter your shipping and billing information for making purchases without creating an account.
Upon checkout, by clicking “I Agree to Terms and Conditions” you agree to these Conditions of Use. Upon agreement to comply with the Conditions of Use and any such modifications, Trini Trolley Limited grants you a personal, non-exclusive, non-transferable, non-sublicense, limited privilege to enter and use the website.
TriniTrolley.com reserves the right to change, add or remove portions of the Conditions of Use relating to the TriniTrolley.com website at anytime. Such changes will be brought to the attention of all users of the website by viewing the last date modified on the Conditions of Use page. It is your responsibility to check the Conditions of Use each time before using the website. By continuing to use the website after changes are made connotates that you have read and agreed to such changes. You agree that all subsequent purchases made by you will be subject to such modified Conditions of Use.
TriniTrolley.com reserves the right to refuse service, delivery, terminate accounts and/or cancel orders or portions thereof in its discretion, including without limitation, if TriniTrolley.com determines that any user violates applicable law or is harmful to the interests of TriniTrolley.com. Any information, images, descriptions and product names uploaded via our website through a seller's account is owned and operated by Trini Trolley Limited and you agree to its use on the website trinitrolley.com (see section 1).
By using the website you agree that you shall not upload to, distribute or otherwise publish to TriniTrolley.com any information or material that:
- Violates or infringes the proprietary rights of any person;
- Is libelous, threatening, obscene, defamatory, indecent in nature or could give rise to any civil or criminal liability under any law;
- Includes any viruses, worms, trojans or other harmful code or properties.
In using the TriniTrolley.com website you will be required to select a password and account information. The User is solely responsible got protecting the security and confidentiality of this password and identification at all times. The User will be responsible for all activities that occur under his/her account and password that may be also assigned to him/her.
1. COPYRIGHT AND TRADEMARK NOTICE
All content included on this website, such as text, software, images, graphics, trademarks, logos, button icons, user interfaces, photographs, artwork, downloads, music, videos and other content on the website (“content”) including but not limited to the design, selection, arrangement and coordination of the website’s content is owned or licensed by or to TriniTrolley.com and is protected by the governing intellectual property rights laws of the Republic of Trinidad and Tobago. TriniTrolley.com expressly disclaims all liability for the unauthorized and/or prejudicial use of any content obtained on or in connection with the website.
The website offers price comparisons to indicate the relative savings of shopping on the website. The ‘List Price” displayed for products on the website is the suggested retail price by the manufacturer or supplier, estimated in accordance with standard industry practice or the estimated retail value for a comparably featured item offered elsewhere.
“You Save” refers to the value of savings for each product which is calculated by the difference between “Our Price” and the supplier provided list price shown on the website.
TriniTrolley.com offers two (2) forms of payment for items being sold on the website:
- Online Credit Card Processing and
- Payment on Delivery using a Wireless Point of Sale (POS) Terminal.
With regard to the abovementioned forms of payment, please note the following:
Your credit card issuer agreement governs your use of your designated card, and you must refer to that agreement and not this Conditions of Use to determine your rights and liabilities as a cardholder.
By agreeing to online credit card payment processing via PayPal you also authorize adjustments or reversals to be made to your payments method in connection with returns, cancellations, refunds, reversals or any other adjustments for any reason deemed necessary by TriniTrolley.com as stated within these Conditions of Use.
Trini Trolley reserves the right to cancel and refund ANY transaction at any time which it deems necessary, illegal or conflicts with our terms and conditions.
(2) By agreeing to Payment on Delivery, you will be required to pay for merchandise purchased on this website using your debit card or credit card using a wireless Point of Sale (POS) terminal on delivery of goods. By accepting payment using a Point of Sale terminal you agree that all information supplied is correct and that you and not TriniTrolley.com, are responsible for paying all unauthorized amounts billed to your credit card or debit card by a third party. Your card issuer agreement governs your use of your designated card, and you must refer to that agreement and not this Conditions of Use to determine your rights and liabilities as a cardholder.
Upon delivery, the customer is expected to sign for receiving the goods in good condition and quantity. Payment on Delivery using your credit card will require the customer to present identification before payment is made via the POS terminal in addition to signing for receiving the goods. Your order will be immediately cancelled if identification is not presented or if the information does not match the details of the credit card.
You understand that Standard Delivery is limited to 48 working hours (Monday to Friday) and does NOT inlude weekends (Saturday and Sunday).
4. YOUR ACCOUNT
If you use this website, you may be required to open a “My Account”. You are solely responsible for maintaining the confidentiality of this account and password and for restricting access to your computer. You also agree to accept responsibility for all activities that occur under your account or password. You agree to notify TriniTrolley.com immediately of any unauthorized use of your account or password, or any other breach of security.
You agree in establishing an account or purchasing without creating a My Account, the information given is accurate, current and complete about yourself and your billing and shipping information as prompted by the registration process. Any changes to such information should be updated by your closest convenient time.
All users of the website must be over the age of eighteen (18) years otherwise you must use the services offered at the website under the supervision of a parent or guardian.
TriniTrolley.com, may in its discretion terminate user access to the website and your My Account for reasons including without limitation: (a) attempts to gain unauthorized access to the website, or assistance to others’ attempting to do so, (b) breaching and/or compromising software security features, (c) unsafe and illegal practices, (d) violations to the Conditions of Use, (e) failure to pay for good and services. (f) unexpected operational difficulties. You agree that TriniTrolley.com will not be liable to your or any third party for termination of your access to the website.
5. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
THIS SITE AND ALL INFORMATION, PRODUCTS, CONTENT, SOFTWARE, ARTWORK, DATA, AND SERVICES ARE PROVIDED BY TRINITROLLEY.COM ON AN “AS IS” AND “AS AVAILABLE” BASIS UNLESS OTHERWISE STATED IN WRITING.
ALL OF TRINITROLLEY.COM’S PHYSICAL PRODUCTS ARE GUARANTEED AGAINST MATERIAL DEFECTS FOR THIRTY (30) DAYS FROM THE DATE OF INVOICE. WE WILL COLLECT AND RETURN ANY DEFECTED PRODUCTS WITHIN THIS TIMEFRAME USING OUR DISTRIBUTION NETWORK. IF OUR WARRANTY PERIOD HAS EXPIRED, WE SUGGEST YOU REFER TO THE DETAILS OF YOUR MANUFACTURERS’ WARRANTY. YOU ARE NOT ALLOWED TO RETURN DEFECTED PRODUCTS TO ANY OF OUR WAREHOUSES OR OFFICES BEFORE CONTACTING US FOR PICK-UP. IN THE EVENT THAT WE DO NOT HAVE THE IDENTICAL ITEM TO EXCHANGE, TRINITROLLEY.COM WILL REFUND YOU THE AMOUNT OF YOUR PURCHASE WITHIN SEVEN (7) WORKING DAYS DEPENDING ON THE METHOD OF PAYMENT.
YOU AGREE THAT THE ENTIRE RISK OF USING THE SITE, THE USE OF ANY PRODUCTS AND/OR SERVICES OFFERED BY TRINITROLLEY.COM OR IN CONNECTION WITH THE WEBSITE, AND/OR THE USE OF ANY CONTENT REMAINS WITH YOU. IN NO EVENT SHALL TRINITROLLEY.COM OR TRINI TROLLEY LIMITED OR ANY OF THEIR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS OR AFFILIATES (collectively, "Associates") BE LIABLE FOR ANY CONSEQUNETIAL, INCIDENTAL, DIRECT, INDIRECT, SPECIAL, PUNITIVE, OR OTHER DAMAGES WHATSOEVER (INCLUDING WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, OR OTHER PECUNIARY LOSS) ARISING OUT OF THIS CONDITIONS OF USE OR THE USE OF OR INABILITY TO USE ANY PRODUCTS, SERVICES, CONTENT AND/OR DOWNLOADS, WITH THE DELAY OR INABILITY TO USE THE TRINITROLLEY.COM SITE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE PRODUCTS OR SERVICES , OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES, AND CONTENT OBTAINED THROUGH THE WEBSITE, OR OTHERWISE ARISING OUT OF THE USE OF THE TRINITROLLEY.COM WEBSITE WHETHER BASED ON ANY LEGAL REMEDY, STRICT LIABILITY OR OTHERWISE EVEN IF TRINITROLLEY.COM HAS BEEN ADVISED OF THE POSSBILIITY OF SUCH DAMAGES.
Unless otherwise expressed within this Conditions of Use, the maximum liability of TriniTrolley.com to you for any damages (regardless of reason therefore) shall not exceed the total amount of money actually paid to TriniTrolley.com by you the “end user” during the two (2) weeks immediately before the act giving rise to the alleged responsibility of TriniTrolley.com.
Neither TriniTrolley.com nor its associates warrant that use of the TriniTrolley.com web site will be uninterrupted or error-free. Furthermore, TriniTrolley.com makes no representation that content provided on the TriniTrolley.com website is made available or is applicable to, or appropriate for use in, locations outside of Trinidad.
In addition, any incorrect order information relating to billing address or shipping address that is inaccurate or incomplete may result in delays to your order that shall not be the responsibility to TriniTrolley.com.
The delivery timeframes stated at checkout may be delayed if incorrect information is given or due to any force majeure or security risk such as but not limited to poor infrastructure, flooding, hurricanes, delivery through crime “hot-spots” or delivery to unsafe areas deemed by TriniTrolley.com. In such cases this will either delay your order delivery time or may result in your order being cancelled. In either case, TriniTrolley.com will refund or reverse your credit card if payment was made online or simply cancel the order if payment was chosen as “Payment on Delivery” in which case payment would not have been made. You agree that TriniTrolley.com will not be responsible or held liable for such delays in delivery for goods purchased on the site.
YOU AKNOWLEDGE AND AGREE THAT THE LIMITATIONS OF LIABILITY, AND LIMITED REMEDIES SET FORTH HEREIN REPRESENT AN INSEPARABLE ALLOCATION OF RISK (INCLUDING, WITHOUT LIMITATION, IN THE EVENT OF A TOTAL AND FUNDAMENTAL BREACH OF THIS CONDITIONS OF USE) THAT IS AN ESSENTIAL BASIS OF THE BARGAIN BETWEEN THE PARTIES.
6. RETURNS POLICY
Your returned product must include following:
1. Original packaging (manufacturer's box, Styrofoam, plastic bags, etc.)
2. Valid Return Merchandise Authorization (RMA) from TriniTrolley.com.
3. Original packing slip. Do not mail or dispose of the packing slip until you have examined and tested the product to your satisfaction.
4. The return must be complete and include all accessories (transformers, antennas, remote controls, batteries, software disks, etc.)
5. Manufacturer documentation (manuals, warranty cards, registration information, etc.)
6. The RMA number must not be written on the original manufacturer's packaging or box. Please write the RMA number on the label used to return the item or the brown shipping box. Items received with any writing on the original manufacturer's packaging or box will be refused and returned to you at your cost and without credit approval.
If the returned product does not match the abovementioned criteria, it will be rejected by our TriniTrolley.com Returns Warehouse and returned to you at your cost.
All returns will be collected by TriniTrolley.com. You are not allowed to drop off returned merchandise at any of our Warehouses. Consequently, if your returns criteria do not match any of these terms outlined below, any credit request will be denied, replacement orders will not be made, and you will be charged for all shipping to and from our Returns Warehouse that may be incurred by TriniTrolley.com.com. By requesting or shipping a return in violation of this policy you hereby agree to accept our shipment of the return back to you and to the payment of all shipping costs to and from our Returns Warehouse.
Basic Return Policy
Unless otherwise stated below, you have fourteen (14) days from the date your product/s invoice was generated (regardless of when you actually took delivery of the product) to download and complete a RMA form from the website or via email and get your product returned back to us. The product does not have to be back at our warehouse within fourteen (14) days, but it has to be in the possession of our delivery service (along with the valid RMA) within this timeframe. RMAs must be valid, unexpired and issued for the product being returned as you may no longer be able to return the product after the RMA has expired. An RMA expires in seven (7) days from the date it was issued. Only one RMA is issued per return. TRINITROLLEY.COM’S PHYSICAL PRODUCTS ARE GUARANTEED AGAINST MATERIAL DEFECTS FOR THIRTY (30) DAYS FROM THE DATE OF INVOICE. WE WILL COLLECT AND RETURN ANY DEFECTED PRODUCTS WITHIN THIS TIMEFRAME USING OUR DISTRIBUTION NETWORK.
If you are ineligible for an RMA, contact the manufacturer directly or check any applicable warranty that accompanies the product. Except as provided for verified defective products, you will be responsible for all shipping charges for returns sent to our Returns Warehouse.
All products are subject to a fifteen per cent (15%) restocking fee (except where prohibited by law) if returned opened or in a non-factory sealed box, provided that there is no restocking fee for defective products (see Special Returns Policy for Defective Products below).
Upon our acceptance of the merchandise in new condition and in strict conformance with the basic criteria and basic returns policy, the purchase price will be credited to the credit card used for the original purchase if a refund is required.
Please allow up to seven (7) days from shipment for your return to arrive at our Returns Warehouse. Your return will be processed within 5-7 business days (excluding Saturdays, Sundays, and holidays) after receipt of the item.
The risk of loss for the product being returned shall be with you at all times during the shipment of such product to the returns center and with respect to any shipments from the returns center back to you, the original distributor or manufacturer, or any buyer through the liquidation process. Title to the product being returned will remain with you at all times and transfer from you to the original distributor, or a third party in the case of a liquidation of the return, only upon receipt of the products by such distributors or buyers.
Defective products can only be returned in exchange for the exact same product, or at the sole discretion of TriniTrolley.com, the purchase price will be credited to the credit card used for the original purchase (for example through the original payment method such as 2checkout) or full refund by cheque or cash if payment was made via debit card or credit card if payment was made on delivery. Defective products may only be returned within thirty (30) days of the date your invoice was generated (regardless of when you actually took delivery of the product).
TriniTrolley.com in its sole and absolute discretion shall be the sole adjudicator as to whether a product is in fact defective. Once your return is processed, and is verified to meet the basic criteria above and to be defective, you will be fully reimbursed. The length of time for shipment of the replacement product is dependent on product availability from the manufacturer or supplier. In the event that the returned product is verified to be defective, we will reimburse you for your original shipping expenses.
The TriniTrolley.com website has links to other websites that are owned and operated by other parties. TriniTrolley.com is not responsible for the operation of or content located on any such other website.
8. RISK OF LOSS
The risk of loss and title for items purchased by you pass to you upon our delivery to you.
9. PRODUCT DISPLAY/COLOURS
TriniTrolley.com shall attempt to maintain product integrity in terms of accuracy of product images displayed on the website. However, we cannot guarantee that the color displayed matches the product color, as the display color varies with the monitor you are using. You are therefore advised to confirm the colour specification of the product before proceeding to place your order.
10. MODIFICATIONS TO PRICES OR BILLING TERMS
TRINITROLLEY.COM RESERVES THE RIGHT TO CHANGE ITS PRICES, DELIVERY CHARGES AND BILLING METHODS FOR PRODUCTS OR SERVICES SOLD ON THE SITE. IF HOWEVER, A CUSTOMER ORDERS AN ITEM AND THERE HAS BEEN A CHANGE IN THE PURCHASE PRICE OR DELIVERY RATE, THEN THE CUSTOMER WILL BE NOTIFIED OF SUCH VIA EMAIL IN ORDER TO MAKE THE DECISION TO COMPLETE THE TRANSACTION.
11. SERVICE AND SUPPORT FOR GOODS SOLD
ALL REQUESTS FOR TECHNICAL SERVICE AND SUPPORT SHOULD BE MADE DIRECTLY TO THE MANUFACTURER IN ACCORDANCE WITH THEIR TERMS AND CONDITIONS.
12. ORDER LIMITATIONS/LIMITED QUANTITIES
TriniTrolley.com, reserves the right to limit or cancel quantities purchased per person, per household or per order. Please note that TriniTrolley.com also reserves the right to reject any order you place with us. In such circumstances TriniTrolley.com shall provide notification to the user of such limitation or cancellation. These restrictions may include orders placed by the same TriniTrolley.com account, the same credit card, and orders that use the same billing and/or shipping address. In the event we make a change to an order, we will attempt to notify you by contacting the e-mail and/or billing address provided at the time the order was made.
13. REVIEWS, COMMENTS, COMMUNICATIONS AND OTHER CONTENT
We welcome you to post reviews, comments, stories, photos and other content; send e-cards and other forms of communication, submit suggestions, comments, questions or other information, provided that the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing on intellectual property rights, or injurious to third parties or objectionable and does not contain software viruses, commercial solicitation, political campaigning, mass mailings, or any form of “spam.” Further, you may not use false information, a false email address, impersonate a person or entity, or mislead as to the origin of a card or other content.
You represent that you automatically grant TriniTrolley.com a license to use such material and make whatever amendments or alterations that are deemed necessary; that the content you post is accurate; that the use of the content you supply does not violate this Conditions of Use and will not cause injury to any person or entity; and you will indemnify Trini Trolley Limited and its associates for all claims resulting from content you supply to TriniTrolley.com. Therefore, TriniTrolley.com has the right but not the obligation to monitor and edit or remove any activity or content. TriniTrolley.com takes no responsibility and assumes no liability for any content posted by you or any third party.
14. TERMINATION AND EFFECT OF TERMINATION
In addition to any other legal or equitable remedy, TriniTrolley.com may, without prior notice, immediately revoke any or all of your rights granted hereunder for reasons including but not limited to (a) suspicious or illegal activity, (b) suspicious or proven acts of fraud from credit card processors, (c) behaviour which may negatively affect TriniTrolley.com or other users of the website, (d) ordering goods and services outside of the delivery zones stated by TriniTrolley.com at checkout and in areas deemed unsafe for delivery by TriniTrolley.com. In such cases, TriniTrolley.com, in its sole discretion, may terminate your account, cancel orders and cease all your access to and use of TriniTrolley.com and TriniTrolley.com may revoke any password(s) and/or account identification issued to you and deny you access to and use of the website. Any such action shall not affect any rights and obligations arising prior thereto.
Trini Trolley Limited reserves the right to CANCEL any transaction prior to delivery if any transaction is deemed illegal or unsafe, is against our terms and conditions, if we are unable to contact a customer prior to delivery, if the customer violates any of the terms and conditions and for displaying behavior that may be of risk to Trini Trolley Limited. If an online payment was placed prior to cancelation, a FULL refund would be issued at point of cancelation.
At TriniTrolley.com we do everything in our power to ensure the accuracy of the product information, prices, descriptions and availability, but intermittently errors do occur. Please notify TriniTrolley.com of any information or pricing inaccuracies so that we can correct the problem by sending an email to firstname.lastname@example.org. TriniTrolley.com reserves the right to change without notice the prices and availability of products and services on the website. Errors will be corrected where discovered, and TriniTrolley.com reserves the reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, TriniTrolley.com or its third party credit card processor will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.
16. ELECTRONIC COMMUNICATION
When you create an account with us, you consent to communication with TriniTrolley.com by means of electronic communications, including sending electronic mail to the email address you provided during registration process. Each time you make a purchase through the TriniTrolley.com website, you grant permission for TriniTrolley.com to contact you at your e-mail address. This also applies to any newsletters that you may have enrolled for which will be communicated to you via email. You agree that we may communicate with you by means of electronic communications regarding this Conditions of Use, notice or disclosure regarding the site, payment authorizations, and any other matter relating to your use of the site.
AT NO TIME WHATSOEVER WILL TRINITROLLEY.COM ASK YOU TO VERIFY YOUR CREDIT CARD INFORMATION OR OTHER FINANCIAL OR IDENTIFIALBLE INFORMATION. PLEASE DO NOT RESPOND FOR ENQUIRIES OF THIS NATURE. To stop receiving our marketing emails, please send an email to us at email@example.com
17. CONSENT TO COLLECTION, USE & DISCLOSURE OF YOUR PERSONAL INFORMATION
While TriniTrolley.com takes reasonable steps to safeguard and to prevent unauthorized access to your personal information, we cannot be responsible for the acts of those who gain unauthorized access, and we make no warranty, express, implied, or otherwise, that we will prevent unauthorized access to your private information.
IN NO EVENT SHALL TRINITROLLEY.COM OR ITS ASSOCIATES BE LIABLE FOR ANY DAMAGES (WHETHER CONSEQUENTIAL, DIRECT, INCIDENTAL, INDIRECT, PUNITIVE, SPECIAL OR OTHERWISE) ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, A THIRD PARTY’S UNATHORIZED ACCESS TO YOUR PERSONAL INFORMATION, REGARDLESS OF WHETHER SUCH DAMAGES ARE BASED ON CONTRACT, STRICT LIABILITY, TORT OR OTHER THEORIES OF LIABILITY, AND ALSO REGARDLESS OF WHETHER TRINITROLLEY.COM WAS GIVEN ACTUAL OR CONSTRUCTIVE NOTICE THAT DAMAGES WERE POSSIBLE.
18. OUR ACCEPTANCE POLICY
When you purchase an item on the website, your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. TriniTrolley.com reserves the right at any time after receipt of your order to accept or decline your order for any reason such as but not limited to, illegal or suspicious activity, vague shipping address, natural disasters, potential threats to TriniTrolley.com and its associates. If the order is cancelled and payment was made before receiving goods and services, TriniTrolley.com will refund you the full cost of the transaction inclusive of delivery charges.
Further, TriniTrolley.com reserves the right any time after receipt of your order, to supply less than the quantity you ordered for any item, based on the quantity of goods that are available at the time of placing the order. Such reduction in quantity shall be communicated to the user. Your order will be deemed accepted by TriniTrolley.com upon shipment of products or performance of services that you have ordered, or upon the completion of the license and delivery of a digital download, as indicated by our servers. All orders made via online credit card transaction and processed by a third party credit card processor must obtain pre-approval with an acceptable method of payment, as established by their credit and fraud avoidance department. They may also require additional verifications or information before accepting payment for any order. This is to ensure your security. This time-frame for additional verification may lengthen the period for delivery in which case TriniTrolley.com does not guarantee delivery within any specific period but rather offers a guide for delivery time. Only when approval for online credit card payments is accepted will TriniTrolley.com be able to deliver your goods. Please be guided when making online credit card payments that this process may result in delayed delivery times. Title to goods and all risk of loss passes to you upon delivery.
You agree to indemnify and hold harmless Trini Trolley Limited (TriniTrolley.com) and its parents, subsidiaries, affiliates, service providers, other end users, distributors, licensors, officers, directors and employees from any claim or demand, including reasonable attorney’s fees, made by any third party arising out of or related to your violation of this Conditions of Use, or your violation of any law, regulation or third-party right.
Updated - 2009