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Information on Selling on TriniTrolley



  

Selling on Trini Trolley is easy, fast and convenient!

 

By selling on TriniTrolley.com you enjoy many advantages such as:

 

  • Free advertising and display of your products, business information etc.

 

  • No start up costs to create a Seller Account. You are only charged a fee when your product is sold.

 

  • Customers see your products on TriniTrolley.com which is the leading e-commerce website in Trinidad. By listing your products for FREE you reach thousands of potential customers every day having forgone the cost of paying for advertising your products or creating a website and promoting it.

 

  • TriniTrolley.com also ships your products to customers when they are sold.

 

  • When you create your Seller Account with us, you manage your products, prices, pictures, contact information, information about you or your business. You are able to view all details regarding your products such as Sales Reports, Balances, and Inventory.

 

  • Trini Trolley transfers payments into your bank account and sends you an email notifying you that your payment has been sent.

 

  • All this and many more benefits of selling on Trini Trolley all from the comfort of your computer!

 

 

A. What is Selling on TriniTrolley.com?

 

Selling on TriniTrolley.com is a feature that enables merchants to create Seller Accounts on Trini Trolley and sell their products on TriniTrolley.com.

 

Selling on Trini Trolley is FREE. You are only charged a selling percentage fee when your product is sold. This fee covers all costs such as delivery of your products to the customer, credit card fees, bank transfers, packaging and any other related fees. 

 

 

B. What Products can I sell on TriniTrolley.com?

 

After you create a Seller Account on Trini Trolley approval is required for your account to become active and in order to start uploading your products and selling them online. Approval of your account usually takes within 24 hours and you will be notified via email.

 

You can sell products in any of the following 16 Departments:  As Seen on TV, Bags & Luggage, Blu-ray Store, Books, Clothing Shoes & Accessories, Computer & Office, Electronics, Games, Health & Beauty, Home & Outdoor, Movies, Music, Pet Accessories, Sport & Exercise, Tools Auto & Industrial and Toys & Hobbies.

 

You are NOT permitted to sell products in the following Departments: Pharmacy, Grocery. You are NOT permitted to sell Magazines and Newspapers, Adult Toys, Gift Cards, Prescription Medication, Tobacco, Alcohol or any illegal items. Trini Trolley Limited reserves the right to decline any product that is not suited for sale on the website.

 

 

C. How does Selling on TriniTrolley.com work?

 

  1. Create a Seller Account on Trini Trolley. We will either approve or decline your information within 24 hours once they meet our requirements and you will be notified by email. You will then be sent a Seller Agreement with Trini Trolley Limited to sign before your products are posted on the website. Once we receive the signed document your account will be approved and you will see when your products become active in your Seller Account. Once your account has been approved, you can begin selling.

 

  1. Upload your Product Inventory. You manage your store using your own Content Management System (CMS) in your Seller Account. From here you can add/edit products, prices, images, manage information etc.

 

  1. Once you upload your products, we will either approve or decline them within 24 hours and notify you via email when they are active once they meet our requirements. Once your products and information are approved, Customers on TriniTrolley.com will see your products on the website and can purchase them. You will also see when they are approved in you Seller Account.

 

  1. We ship Your Products to Customers. When your items are sold, Trini Trolley will notify you via email and you will also see the sale reflected in your CMS or Seller Account. You pack your items and prepare them for collection by our Delivery Team. In certain situations, we will stock your products in our warehouses and dispatch them when they are sold.

 

  1. Trini Trolley Transfers Payment to You. Trini Trolley will deposit payments into your bank account within 14 days and we will send you an email notifying you that payment has been sent. Of course, you will also see all details of your sale and payment in your Seller Account.  

 

 

D. How Do I Create A Seller Account, Add Inventory and Manage My Seller Account?

 

You manage all aspects of Selling on TriniTrolley.com through your Seller Account. By logging into your Seller Account, you can add product information, make inventory updates, manage orders and manage payments from Trini Trolley Limited.


Every time you make changes to your profile or information on a product, it must be approved by our administration. This ensures you operate within our strict Seller Agreement and this works to protect the customer. It usually takes within 24 hours for any changes to be approved. You will be able to see when these changes are approved in your Seller Account when the status changes to Green and indicates the product is active and the changes were approved.

 

 

E. What are the requirements for selling on Trini Trolley?

 

If you ask anyone that has purchased something on TriniTrolley.com they will tell you that Customer Service is the hallmark of our operation! We have the best prices available online in Trinidad but we strive to provide the best Customer Service and after-sale Service!

 

We expect that you meet the requirements stated in your contract and that you present your products according to our approved format and in good standing. We expect that you honour your agreement and failure to comply will result in the termination of your account and selling privileges. Trini Trolley Limited reserves the right to decline any sale at anytime in order to protect the customer.

 

Some Requirements for Selling on TriniTrolley.com:

 

Make Sure Your Product Listing Meet Trini Trolley’s Requirements.

 

  • Good customer service starts by making sure that your products are in the right Department and Category. For example, if you are selling toasters, it should be placed under Electronics – Kitchen Appliances, if you are selling Women’s Handbags, the products should be placed under Clothing, Shoes and Accessories – Women’s Handbags. Correct placement of your products ensures customers find your products easily without confusion. This promotes good Customer Service and strong Sales. The product they purchase is the product they expect.

 

  • You are responsible for maintaining your inventory. If you sell products on your end, we expect you to update your inventory when each item is sold as a customer can purchase any item at anytime. Failure to update your inventory will result in termination of any sale and your Seller Account.  

 

  • Trini Trolley Customers expect to receive the product they purchased packaged well and shipped quickly. We ask that you prepare the product(s) prior to collection by our Delivery Team. Any defects or poor packaging will be refused by our Delivery Team and the sale will be cancelled in order to protect the customer.

 

  • Customers expect to receive their product they selected (not similar items, colours etc), packaged well and shipped within the timeframe they chose.

 

  • We expect product images to be clear, crisp and preferably on a white background. Please note that Trini Trolley Limited is not responsible for any copyright infringements on images and the Seller accepts full responsibility for his images. Any suspected copyright infringement on images will result in cancellation of your Seller Account. We recommend the Seller takes professional pictures of their product inventory. Your main images should be no larger than 250 x 250 pixels. Additional images should be no larger than 600 x 600 pixels.

 

  • New and Used products must be clearly stated in the product’s description area. If the product is used then any defects, identifying marks and relevant information including accurate pictures of defects should be clearly stated and illustrated. The more information is always better so that the customer can make an informed decision prior to purchase. Please state the warranty period for each product including information on returns and refunds.

 

Update Your Trini Trolley Seller Profile

 

Customers feel more confident when purchasing from a reliable and trusted business. Ensure that your contact information and information regarding your business is correctly displayed in your Seller Account as this is the information the Customer will see. You can write a brief (maximum 500 characters) about your business in the Business Description field in your Seller Account. This should be clear and reflect your business practices and information related to selling on TriniTrolley.com.

 

Your Seller Profile information will be displayed on the Product Details page for any of your products and will appear as a blow-out box over the title – “Ships from and sold by Montana Realty Ltd”. Your business name will also appear over the Seller Icon

 

State Your Fulfillment Policies

 

State the details of each sale in the product information area. Details regarding product shipment, exchange, refund, warranty, sizes, colours and other information regarding the sale should be clearly stated in the product’s information section. If the product is being imported, the timeframe for delivery should be stated so as to avoid disappointing the customer.

 

Refunds, Returns should be Honoured

 

You will realize that eventually you may have to accept a return or refund for various reasons and this is a component of our service which we take very seriously. Please be graceful to the customer at all times and once the reason warrants a return or refund within the stipulated timeframe, we expect you to honour the after sales service gracefully. This also promotes better feedback for your business.

 

Communication with the Customer should be courteous and appropriate. The customer may contact you through the contact information you provide in your profile and we expect you to provide the relevant support.

 

Monitor Your Performance

 

Trini Trolley will monitor your sales, after sale service (returns, refunds, poor packaging, order cancellations and late shipping), customer feedback about your business and overall track record periodically which will be communicated to you through your Seller Account and email. You will be rated periodically and poor ratings will result in termination of your selling ability on Trini Trolley.

 

When Selling on Trini Trolley you must NOT:

 

Register for Multiple Seller Accounts

 

When you register your Seller Account with Trini Trolley, you are creating a single selling account for your business/company. You are strictly prohibited from creating multiple seller accounts.

 

Divert Customers

 

The use of URLs on any listings, images or information is strictly prohibited. The use of hyperlinks to your site is also strictly prohibited.  The use of advertising or marketing of any product or service which diverts customers from TriniTrolley.com and the TriniTrolley.com Sales process is strictly prohibited. Failure to comply will result in immediate cancellation of your Seller Account. Please be aware that any changes in your Seller Account will be either approved or declined by Trini Trolley Limited. We are aware of every change.

 

 

F. How much does it Cost to Sell on TriniTrolley.com?

 

Creating a Seller Account, uploading your product inventory and selling on TriniTrolley.com is FREE. Only when your product is sold will you be charged a percentage fee based on the Department your product(s) is listed. There are no other minimum fees, hidden fees or other costs attached to each sale.

 

Selling Fees

 

PRODUCT CATEGORY
SELLING FEE PERCENTAGE (%)
As Seen On TV 16%
Bags & Luggage 17%
Blu-ray Store 17%
Books 17%
Clothing, Shoes & Accessories 16%
Computer & Office 16%
Electronics 16%
Games 16%
Health & Beauty 16%
Home & Outdoor 16%
Movies 15%
Music 15%
Pet Accessories 16%
Sports & Outdoor 17%
Tools, Auto & Industrial 17%
Toys & Hobbies 16%

 

 

G. How are my Products Shipped to Customers?

 

Your products are shipped through the Trini Trolley distribution network. Once your product is sold, you will be notified in your Seller Account and via email from Trini Trolley. We will arrange to pick-up your product(s) and deliver to the customer. The cost for such service is included in your selling fee according to the department your product is in.

 

EXECUTION BY TRINI TROLLEY

 

Depending on your sales status and the volume of sales per month, Trini Trolley will store your products in our warehouses and we will directly pack, ship and provide customer service for these products. By utilizing the Execution feature by Trini Trolley, you will enjoy multiple benefits such as:

 

  1. Your items will be eligible for FREE Super TriniTrolley Shipping. This will increase your sales since a current standard shipping charge will be included in your product’s price at checkout and this cost will be passed to the customer. When we stock your product, your product will qualify for Free Super TriniTrolley Shipping.

 

  1. Trini Trolley handles customer service complaints, issues, returns, packing and refunds.

 

  1. By utilizing the Execution feature by Trini Trolley you can maximize your pricing and stay competitive by reducing the overall cost of your product, your overhead costs such as warehouse space, packing supplies, labour etc.

 

  1. Your products will be eligible for Gift Wrapping. Customers will be able to select the gift wrapping paper and card they want at checkout should they decide to have your product(s) gift wrapped at checkout. Please see our FAQ for more information on this exciting feature by Trini Trolley.

 

 

H. How do I get Paid?

 

Trini Trolley settles your account within 14 days after each sale. It normally takes 6-8 working days from the delivery of your product until the money is available in your bank account. Payment is made directly to your bank account. You will be notified in your Seller Account when payment was made. Please ensure:

 

  • You have no outstanding refunds or balances for Trini Trolley Limited as this can affect settlement.
  • That you have entered the correct bank information in your Seller Agreement.


[1] Rates are subject to change at anytime by Trini Trolley Limited.

 

See "Sell on TriniTrolley.com" on how to get started!

 

 

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